Case Studies of Community-Powered Brands that successfully use Community Advice

Einhell Case Study

The power tool brand, Einhell, boosts customer confidence and conversions by connecting DIY enthusiasts and real product users to give authentic advice directly on its online store.

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Atomic Case Study

How the iconic ski brand Atomic leverages its customer community’s ski expertise in real-time to create a remarkable online shopping experience—first in EU stores, now in the US.

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CANYON Case Study

CANYON connects passionate CANYON riders to shoppers in a live chat for genuine cycling advice and impactful shopping experiences in the US and DACH regions.

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Dynafit Case Study

On Dynafit’s online Store, shoppers can connect to
experienced athletes for real, hands-on live advice from peers.

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ROSE Bikes Case Study

How the bike brand, ROSE Bikes, uses community-powered tech to connect its online shoppers with real cyclists from its family of bike lovers.

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toom Case Study

Germany's favorite home & garden store tackles peaks with a 24-hour advice platform served by brand advocates.

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Lucky Bike Case Study

Lucky Bike engaged its bike experts in the online consultation process and lets them share their knowledge with others. This generates 7-digit revenue.

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Salewa Case Study

The mountain sport brand, Salewa, improves conversions ten-fold by relying on its community of loyal customers to offer independent advice on its online store, 24/7.

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vertbaudet Case Study

Involving the customer community to benefit from the knowledge of others: vertbaudet relies on live chat exchange among customers, increasing customer loyalty significantly (NPS 71, conversion rate 14.7%) and achieving a deflection of 84%.

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bexio Case Study

Relief of internal support during peaks, 24/7 support, cost savings and fast response times, are why bexio uses GUURU technology.

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Graubünden Ferien Case Study

The popular Graubünden holiday destination now offers 24/7 advice and has improved handling of peaks during opening hours.

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brack.ch Case Study

Cost-effective 24/7 support, fast response times, increased NPS of 75 and an 18% conversion rate: BRACK.CH successfully uses GUURU.

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B.O.C Case Study

Customer support 24/7, relief of customer service team, increased sales conversion and happy customers. B.O.C. (Bicycle & Outdoor Company) opts for improved customer support.

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Case Studies

Einhell Case Study

Atomic Case Study

CANYON Case Study

Dynafit Case Study

ROSE Bikes Case Study

toom Case Study

Lucky Bike Case Study

Salewa Case Study

vertbaudet Case Study

bexio Case Study

Graubünden Ferien Case Study

brack.ch Case Study

B.O.C Case Study