Case Study
Lucky Bike puts its people at the heart of everything. “We stand with our customers.”
Lucky Bike engaged its bike experts in the consultation process. These experts are Lucky Bikers, customers or bike fans who want to share their knowledge with others. They held over 4000 interactions p.m., generating a 7-digit revenue.
36 Sec. average response times
+6% Sales conversions
+10 NPS Points
62 Independent experts
By providing expert product advice in real-time, we take our service quality to the next level—even during the high season. This enables us to boost sales conversion and lower the number of returns.